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Hiya
Cybersecurity reports and statistics published by Hiya
8 categories2 reports
Research Reports
Reports and publications from Hiya
Recent Statistics & Reports
More than 75% of consumers outside the U.S. want some level of carrier financial liability for scam losses.
5/27/2026•
LiabilityScam CallsTelecommunications
67% of Americans believe carriers should bear some responsibility for scam losses originating on their networks.
5/27/2026•
LiabilityTelecommunicationsScam Calls
Nearly half of Americans (about 49%) have either received an AI voice deepfake call or cannot distinguish one from a real call.
5/27/2026•
Voice FraudDeepfakesTelecommunications
55% of Americans agree carriers should offer zero-liability fraud protection comparable to credit card companies.
5/27/2026•
Fraud ProtectionTelecommunicationsLiability
Seniors aged 55 and older lose an average of $1,298 to phone scams, which is triple the losses of younger adults.
5/27/2026•
Senior FraudFinancial LossScam Calls
Americans say scammers are winning the fight against carriers by nearly 2-to-1.
5/27/2026•
TelecommunicationsConsumerScam Calls
Consumers across surveyed markets receive an average of 7.4 unwanted calls per week, and unwanted calls are growing at 16% annually.
5/27/2026•
Spam CallsScam CallsConsumer
38% of subscribers are likely to switch providers if they feel unprotected from AI scams.
5/27/2026•
Customer ChurnTelecommunicationsAI Scams
One in four Americans have received a deepfake voice call in the past 12 months.
5/27/2026•
Voice FraudDeepfakesUS
24% of Americans are not sure they could tell the difference between a deepfake voice call and a real call.
5/27/2026•
Voice FraudDeepfakesUS
American consumers receive an average of 9.9 unwanted calls per week (over 500 per year), and unwanted calls are growing at a 16% compounded annual rate since 2023.
5/27/2026•
Spam CallsTelecommunicationsConsumer Protection
48% of Americans say phone spam is getting worse, outnumbering those who say it's improving by 3-to-1.
5/27/2026•
Spam CallsConsumerUS
72% of consumers support stronger government regulations to force carrier action.
5/27/2026•
RegulationTelecommunicationsScam Calls
31% of U.S. consumers reported encounters with deepfake fraud calls.
2/1/2025
26% of U.K. consumers reported encounters with deepfake fraud calls.
2/1/2025
Germans received the lowest spam volume, with only three spam calls per person per month
2/1/2025
Over 30% of those targeted by deepfake voice scams suffered financial losses.
2/1/2025
The average reported loss for Canadian victims of deepfake voice scams was $1,479 CAD.
2/1/2025
The average loss per victim of fraud calls in the U.S. is $539.
2/1/2025
Fraud rates in Brazil are 21% and in Chile 25%.
2/1/2025
Showing 1-20 of 25 results