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Cybersecurity statistics / Customer Churn

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12 sources answer what share of organisations have an ai governance policy in place. They report between 18% and 44%, with a median of 36.5%.

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Related statistics

81% of technology leaders cite customer loss as a consequence of downtime.
Splunk, 27/05/2026
65% of organizations report customer churn or app uninstalls as a direct result of security issues.
Guardsquare, 22/02/2026
55% of Americans agree carriers should offer zero-liability fraud protection comparable to credit card companies.
Hiya, 27/05/2026
Telecommunications identity theft averaged above 9%.
SentiLink, 27/05/2026
24% of Americans are not sure they could tell the difference between a deepfake voice call and a real call.
Hiya, 27/05/2026
Nearly half of Americans (about 49%) have either received an AI voice deepfake call or cannot distinguish one from a real call.
Hiya, 27/05/2026

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