When asked who they trust most to protect their personal data from AI-powered fraud, 88% of consumers said "Big Tech."

When asked who should be most responsible for stopping AI-powered fraud, 18% of consumers pointed to Themselves.

Seven out of 10 global consumers (69%) indicated they are more skeptical of online content due to AI-generated fraud compared to last year.

Survey respondents estimated that approximately 16% of budgets could be saved by tackling fraud, waste, and abuse (FWA) in general.

Current AI adoption rates for addressing FWA are relatively low, with about half of those surveyed using AI.

18% of respondents claimed to personally know someone involved in insider fraud.

Privacy and security (48%) and ensuring their organization uses AI responsibly (43%) were among the top three challenges keeping government fraud fighters up at night

97% expect to use GenAI within the next two years.

Among those already using AI to confront FWA, nearly 40% cite better prioritization of fraud alerts and quicker identification of FWA as benefits.

Respondents cited gaps in analytical skills (48%), technology (40%), and budgets (24%) among the limiting factors in fighting FWA.

58% of respondents have been exposed to refund hacks disguised as influencer content.

45% of respondents have been targeted by ads for retail fraud guides or services on social media.

Around half of consumers on both sides of the Atlantic have been targeted by social media advertising promoting retail fraud guides and services and thinly disguised ‘refund hacks’.

A staggering 96% of respondents said FWA has negatively impacted citizen trust in their agency and its programs.

9% of respondents said they had heard about retaile fraud from classmates.

The greatest benefit cited ( 57% ) among those already using AI is greater workforce efficiency.

15% of respondents said they had heard about retaile fraud from family.

A quarter (23%) of respondents admitted they’ve been tempted to commit fraud.

Nearly a fifth (16%) of respondents said they consider retail fraud a victimless crime.

21% of respondents said they had heard about retaile fraud from colleagues.