81% of technology leaders cite customer loss as a consequence of downtime.
| Publisher | Splunk |
| Report | The Hidden Costs of Downtime |
| Published | 19 May 2026 |
| Topics | Customer Churn, Downtime Impact, Operational Resilience |
Published by Splunk in The Hidden Costs of Downtime, 19 May 2026. The figure is taken from the report as published; the full methodology is in the source.