30.7% of Managed Service Providers (MSPs) identified understanding and keeping track of Microsoft best practice settings as a top pain point when managing Microsoft 365.

10.3% of Managed Service Providers (MSPs) stated that fully implementing Microsoft 365 baselines was not a priority.

10.2% of Managed Service Providers (MSPs) identified challenges with onboarding and offboarding users securely and efficiently as a top pain point when managing Microsoft 365.

Managing user access, permissions, and credential issues consumes 18.2% of Managed Service Provider (MSP) technician time.

36.5% of Managed Service Providers (MSPs) identified enforcing consistent security baselines across tenants as a top pain point when managing Microsoft 365.

28.5% of Managed Service Providers (MSPs) identified limited visibility into identity threats, risky users, and privileged access as a top pain point when managing Microsoft 365.

46% of organizations cite enhanced security as their top reason for engaging Managed Service Providers (MSPs).

Nearly 29% of Managed Service Providers (MSPs) have experienced a preventable client data loss event that could have been avoided with a dedicated backup solution.

28% of Managed Service Providers (MSPs) only revisit applied Microsoft 365 baselines after an incident, indicating lagging security maturity.

40% of Managed Service Providers (MSPs) say operational complexity and lack of integrated tooling are their biggest operational barriers in Microsoft 365 management.

~60% of Managed Service Providers (MSPs) say Microsoft 365 powers more than 80% of their client base.

Investigating and responding to security alerts and incidents consumes 26.6% of Managed Service Provider (MSP) technician time.

Other security tasks consume 3.1% of Managed Service Provider (MSP) technician time.

19.7% of Managed Service Providers (MSPs) identified managing licenses, renewals, and unused subscriptions across tenants as a top pain point when managing Microsoft 365.

20.4% of Managed Service Providers (MSPs) identified handling compliance and regulatory requirements (e.g., policy drift) as a top pain point when managing Microsoft 365.

24.5% of Managed Service Providers (MSPs) identified complexity as a barrier to fully implementing Microsoft 365 baselines.

21.3% of Managed Service Providers (MSPs) identified client resistance as a barrier to fully implementing Microsoft 365 baselines.

23.4% of Managed Service Providers (MSPs) identified a lack of automation for repetitive administrative and security tasks as a top pain point when managing Microsoft 365.

16.50% of IT decision-makers at financial services firms reported that vCISO or strategic advisory services is currently fully or partially managed by an MSP or MSSP.

57.28% of IT decision-makers at financial services firms reported that network management and monitoring is currently fully or partially managed by an MSP or MSSP.