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Cybersecurity Statistics

Cybersecurity statistics / Help Desk Automation

65% of organizations intend to use AI agents to manage security-related help desk tickets within the next year.

PublisherSemperis
ReportThe State of Identity Security in the AI Era
Published13 May 2026
TopicsHelp Desk Automation, AI Adoption, Access Management

Published by Semperis in The State of Identity Security in the AI Era, 13 May 2026. The figure is taken from the report as published; the full methodology is in the source.

View the original report

Compare this across sources

12 sources answer what share of organisations have an ai governance policy in place. They report between 18% and 44%, with a median of 36.5%.

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