29% of organizations already use AI agents to manage security-related help desk tickets including password resets and VPN access.
| Publisher | Semperis |
| Report | The State of Identity Security in the AI Era |
| Published | 13 May 2026 |
| Topics | Help Desk Automation, AI Adoption, Access Management |
Published by Semperis in The State of Identity Security in the AI Era, 13 May 2026. The figure is taken from the report as published; the full methodology is in the source.