When asked what IT/cybersecurity use cases are being pursued with gen AI, 61% of respondents said help desk and ticket automation.

Publisher	Snowflake
Report	The ROI of Gen AI And Agents 2026
Published	10 March 2026
Topics	Gen AI, Help Desk Automation

Published by Snowflake in The ROI of Gen AI And Agents 2026, 10 March 2026. The figure is taken from the report as published; the full methodology is in the source.

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