When asked what IT/cybersecurity use cases are being pursued with gen AI, 61% of respondents said help desk and ticket automation.
When asked what IT/cybersecurity use cases are being pursued with gen AI, 61% of respondents said help desk and ticket automation. — This cybersecurity statistic was published by Snowflake in May 2026. It covers topics including Gen AI, Help Desk Automation. The original data appears in The ROI of Gen AI And Agents 2026. For the full methodology and detailed findings, refer to the original report.
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What does this statistic say?
When asked what IT/cybersecurity use cases are being pursued with gen AI, 61% of respondents said help desk and ticket automation. This data was published by Snowflake and covers Gen AI, Help Desk Automation.
Where does this data come from?
This statistic comes from The ROI of Gen AI And Agents 2026, published by Snowflake on May 27, 2026. You can view the original report at https://www.snowflake.com/en/lp/radical-roi-generative-ai/?utm_cta=press-release-roi-of-gen-ai-and-agents-2026.
What cybersecurity topics does this cover?
This statistic relates to Gen AI, Help Desk Automation. Browse more statistics on Gen AI or from Snowflake.