Retail fraud doubled, with the sector experiencing an average of one fraud attempt in every 127 calls in 2024. This is five times higher than financial institutions.

Fraud rates of personally identifiable information (PII) and bank account data increased by +61% in 2024.

There was a +173% increase in synthetic voice calls between Q1 and Q4 2024.

The most common cybersecurity threats reported include malware (44%) and AI-powered exploits (28%).

Average Volumetric Size of DDos Attacks (Overall): Nearly doubled to 23 Gb/s.

Attempted healthtech fraud rose by 384%.

Banks experienced a +149% rise in synthetic voice attacks in 2024.

Slightly more than a third (34%) of companies have implemented continuous monitoring for AI, highlighting a gap in managing AI-related risks and compliance failures.

Contact centres could face $44.5 billion in fraud exposure in 2025.

Largest Single-Target Campaign (Cloudflare 2024): 4.2 Tb/s.

Peak Packet Rate (2023): 343 Mpps.

DNS Amplification Dominance (2023): Accounted for 88% of amplified traffic

Nearly three-quarters (74%) of organisations report increased cybersecurity and data privacy concerns.

Deepfaked calls are projected to increase by +155% in 2025.

Largest Volumetric Assault on AS1299 (October 2024): 1.57 Tbps.

Cybersecurity threats rank among the most significant business challenges to organisations (47%).

Regional surges in deepfake fraud include Canada (3,400%), Hong Kong (1,900%), Singapore (1,500%), Mainland China (1,183%), Germany (1,100%), the United Kingdom (900%), and the United States (700%).

At least four in 10 business leaders are increasing budgets, expanding teams, upskilling, and/or hiring external help for cybersecurity challenges and data privacy concerns

Fraud attempts in U.S. contact centres now occur every 46 seconds.

Deepfake-related fraud is expected to grow by +162% in 2025.