47% of technology leaders report that customers are often or very often the first to detect service degradation or outages.
47% of technology leaders report that customers are often or very often the first to detect service degradation or outages. — This cybersecurity statistic was published by Splunk in May 2026. It covers topics including Customer Experience, Service Degradation, Operational Resilience. The original data appears in The Hidden Costs of Downtime. For the full methodology and detailed findings, refer to the original report.
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What does this statistic say?
47% of technology leaders report that customers are often or very often the first to detect service degradation or outages. This data was published by Splunk and covers Customer Experience, Service Degradation, Operational Resilience.
Where does this data come from?
This statistic comes from The Hidden Costs of Downtime, published by Splunk on May 27, 2026. You can view the original report at https://www.splunk.com/en_us/form/the-hidden-costs-of-downtime.html.
What cybersecurity topics does this cover?
This statistic relates to Customer Experience, Service Degradation, Operational Resilience. Browse more statistics on Customer Experience or from Splunk.