71% of U.S. mid-market enterprise IT leaders expect AI to have the most positive impact in IT operations and service desk.

44.4% of organizations identify automating IT operations as a top AI priority for the next 12 months.

56% of organizations now deploy AI broadly across multiple IT workflows or at business‑critical scale.

Nearly 72% of IT organizations have created dedicated AI roles or teams, and another 13% plan to do so.

Nearly a third of the most mature IT organizations are still operating without fully embedded governance.

Nearly nine in ten IT professionals at scaled organizations say AI frequently helps detect or resolve issues before employees are impacted, compared with four in ten at early experimentation organizations.

Of organizations that use 11 or more tools to manage unstructured data, 12% rely on at least 21 tools.

90% of restores are single-file downloads.

62% of respondents say they use gen AI in IT operations.

90% of IT professionals express confidence in AI’s ability to improve monitoring and observability operations

75% of IT professionals say lack of coordination between teams (e.g., network, infrastructure, applications, and database) hinders effective observability

48% of security professionals say IT teams do not respond urgently to cybersecurity concerns.

40% of security professionals believe IT lacks an understanding of their organization's risk tolerance.

71% of IT leaders are either not confident (30%) or somewhat confident (41%) in maintaining operations during a multi-day cloud provider outage.

72% of companies have automated basic IT operations such as security patch management

63% of privacy professionals interact with IT operations and development.