Cybersecurity statistics / Customer Support

90% of tech leaders report increased demand for customer support during downtime.

Publisher	Splunk
Report	The Hidden Costs of Downtime
Published	19 May 2026
Topics	Customer Support, Operational Impact, Downtime

Published by Splunk in The Hidden Costs of Downtime, 19 May 2026. The figure is taken from the report as published; the full methodology is in the source.

View the original report

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